Business Update

Important changes to our emails.

As part of our continued efforts to improve our service levels for our customers we have instigated a number of changes to the current email addresses in operation. The changes will reflect the realignment of our customer services team which was implemented in September of last year. Part of the key changes included the integration of the NVELOPE® and SFS Fall Protection business (previously QBM) within SFS in the UK.

From 30th March '21 we will introduce the following changes:

New email address:

ukorders@sfs.biz

Replacing:

Uk.leeds@sfsintec.biz

Gb.leeds@sfsintec.biz

Fsorder-lds@sfsintec.biz

Fsorder-lds@sfs.ch

order@sfs.biz

QBM.sales.lds@sfs.biz

Used for:

Receipt of purchase orders and order amendments from customers and colleagues.

For any of the following product lines: FP, RC, BC, HT, RW.

New email address:

ukenquiries@sfs.biz

Replacing:

enquiries@sfs.biz

register@sfs.biz

uk.info@sfsintec.biz

uk.info@sfs.biz

Used for:

For all other enquiries such as:

• Order status/ETA's

• Stock availability

• Quotations

• Price Lists

• Reschedule requests

New email address:

orders-nvelope@sfs.biz

Replacing:

Remains unchanged

Used for:

Receipt of purchase orders and order amendments from customers and colleagues. For RS exclusively.

New email address:

ukcustomer-care@sfs.biz

Replacing:

New

Used for:

After-sales:

• POD requests

• Return requests

• Return updates

• Invoice queries

• Invoice/Credit Note copies

• Delivery note copies

• Complaints

• Escalations

SFS Group Fastening Technology Ltd.
153 Kirkstall Road
UK-LS4 2AT Leeds
T +44 (0)330 0555 888

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